Scivena Scientific®, LLC is proud to offer our customers the best warranty in the veterinary industry—a full ten years.

Scivena Scientific® Limited Warranty

Scivena Scientific®, LLC guarantees its products to be free of defects in design, materials, and workmanship for a full ten years from the date of purchase

The Scivena Scientific®, LLC Limited Warranty covers parts and construction of all products manufactured by Scivena Scientific®, LLC in its USA manufacturing facility. If we find that a Scivena Scientific® machine does not operate as stated in the instructions and specifications that come with the product due to defects in design, materials, or workmanship, Scivena Scientific® will repair the unit or replace it with one of equal or greater value at no charge to the customer for up to ten years from the date of purchase.

Specific Exclusions from this Warranty

The Scivena Scientific®, LLC Limited Warranty does not cover—and Scivena Scientific®, LLC shall not be liable for—the following: (1) repairs and replacements required because of misuse, abuse, negligence, alteration, accident, freight damage, or tampering; (2) products that are not installed, used, and properly cleaned as required in the Scivena Scientific®, LLC written “Installation” and/or “Installation/Operation” manual applicable for the product; (3) products considered to be of a consumable nature such as rubber or plastic goods (4) accessories or parts not manufactured by Scivena Scientific®, LLC; (5) specially manufactured products; (6) damage caused by animals; (7) charges by anyone (including Scivena Scientific®, LLC authorized dealers) for adjustments, repairs, replacement parts, installation, or other work performed upon or in connection with such products which is not expressly authorized in writing in advance by Scivena Scientific®, LLC; (8) products manufactured by other companies and resold by Scivena Scientific®, LLC. This includes vaporizers and medical gas products. Any warranties on these items are extended directly by the manufacturer of these items to the original purchaser. Information on these manufacturer’s warranties will be enclosed with the applicable products. In addition, Scivena Scientific®, LLC will furnish copies of any of the warranties extended by any such manufacturers upon request.

For Warranty Service

Please contact Scivena Scientific® Customer Service at (877) 615-5632 or email us at inquiry@scivenascientific.com./p>

One of our customer service representatives will be able to answer your questions and provide information on having your machine serviced under warranty by an authorized Scivena Scientific® technician or by returning the unit to Scivena Scientific®, LLC for warranty service.

A list of Scivena Scientific® authorized service technicians may be found here.

Service FAQs

We may be able to answer your questions right here online. Please check our Service & Technical FAQs.

Still Need Help?

Our friendly technicians are ready to help!
Toll-FREE in USA: (877) 615-5632
In Oregon or internationally (503) 655-2012
Email: inquiry@scivenascientific.com